On May 25th, 2018, the EU General Data Protection Regulation (GDPR) will go into effect. These new regulations will harmonize data privacy laws across Europe and bring data protection rights for all members of the European Union.
Here at Meya.ai we completely support the privacy rights of our customers and our customer's users. Under GDPR guidelines, Meya.ai acts as a Data Processor. Listed below is how we are adhering to the GDPR specification.
We have a dedicated privacy team that can be reached at privacy@meya.ai should you have any questions.
If you are using Meya.ai as a customer and have agreed to our Terms and Conditions, you may also request to sign an additional DPA. As of May 25th, 2018, our Terms and Conditions includes a provision adhering to GDPR compliance. An example of our DPA can be found here.
If you are a customer who needs a signed DPA, please send an email to privacy@meya.ai and include your Account ID (found here). The email must be sent from the same email as the account owner.
The DPA will be sent for digital signature within 2 business days.
A Meya.ai customer can request access to their user's data by sending an email to privacy@meya.ai. The email must be sent from the same email as the account owner.
In the email body include:
A Meya.ai customer can request complete deletion of their user's data by sending an email to privacy@meya.ai. The email must be sent from the same email as the account owner.
In the email body include:
Each of our sub-processors have an executed DPA to ensure GDPR compliance.
For all integrations, including analytics integrations, messaging channel integrations and customer service integrations, we recommend Meya.ai customers get a separate DPA between your company and the integration's company.
