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Twilio Flex

Build and deploy a 100% cloud contact center in less than a week.

Meya empowers Twilio Flex customers to expand their cloud contact centre into new channels and integrations. Your bot will listen to all incoming messages connected to Flex and respond when it knows the answer. The bot can be set to pause when assigned to an agent, and unpause when unassigned.

Use-Cases

  • Tier 1 customer service and FAQs
  • Connect chatbots to the Flex command centre
  • Intelligent agent escalation
  • Multi-modal workflow automation

Key Features

  • Automatically assign conversations to agents
  • Bots can create notes
  • Bot pausing/unpausing
  • Respond as a human agent
  • Agent Profiles
  • Smart Agent Commands

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