How Meya integrates with Salesforce Live Agent
Your bot will respond to all incoming messages as part of your Salesforce Live Agent team. The conversation can be transferred to an agent if the bot can't answer a question or upon user request.
- Tier 1 customer service and FAQs
- Workflow automation
- Provide support when your agents are offline
- Respond immediately to all user chat requests as a bot
- Transfer to a human agent
- Update the user on their place in the queue
- Update the user if a human agent is unavailable
- Respond as a human agent in Salesforce Live Agent
- The customer stays on the same page to continue the chat with an agent
- Create notes to provide context to the human agent
- Bot pausing on assignment to an agent and unpausing when the chat is closed
- User profile data syncing
How to start?
Sign up for a Meya account. Sign up for Salesforce Live Agent. Build your bot!