Salesforce Live Agent

Answer FAQs and help when your agents are offline.

How Meya integrates with Salesforce Live Agent

Your bot will respond to all incoming messages as part of your Salesforce Live Agent team. The conversation can be transferred to an agent if the bot can't answer a question or upon user request.

Use-cases

  • Tier 1 customer service and FAQs
  • Workflow automation
  • Provide support when your agents are offline

Key features

  • Respond immediately to all user chat requests as a bot
  • Transfer to a human agent
  • Update the user on their place in the queue
  • Update the user if a human agent is unavailable
  • Respond as a human agent in Salesforce Live Agent
  • The customer stays on the same page to continue the chat with an agent
  • Create notes to provide context to the human agent
  • Bot pausing on assignment to an agent and unpausing when the chat is closed
  • User profile data syncing

How to start?

Sign up for a Meya account. Sign up for Salesforce Live Agent. Build your bot!

Who's it for?

Salesforce Service Cloud customers using Live Agent that want to improve the efficiency of their customer service agents by adding a bot to the team.

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If you need help creating your bot, email sales@meya.ai to get started.