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Zendesk Sunshine Conversations

Share a single, continuous conversation with every team in your business. (Formerly known as Smooch.)

Zendesk Sunshine Conversations relays messages to and from messaging channels to Meya. It acts as a bridge or gateway to both consumer and business messaging channels.

Use Cases

  • Add a bot to your own native iOS/Android mobile app
  • Tier 1 customer service via web live chat
  • Multi-channel experiences


  • Real-time event logging
  • User profiling and metadata
  • Robust message delivery
  • Easy to add additional channels

Let’s get started

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