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Zendesk Support

Track, prioritize, and solve customer support tickets.

supportcspticketing

Your bot will listen to all incoming messages connected to Zendesk and respond when it knows the answer. The bot can be set to pause when assigned to an agent, and unpause when unassigned.

Use-cases

  • Tier 1 customer service and FAQs
  • Human oversight and intervention of your bot
  • Workflow automation

Key features

  • Automatically assign conversations to agents
  • Bots can create notes
  • Bot pausing/unpausing
  • Respond as a human agent
  • Start flows from internal notes
Explore all integrations
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Share a single, continuous conversation with every team in your business. (Formerly known as Smooch.)
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  • 14-day free trial, no credit card required
  • Includes advanced mobile & web chat UI
  • Unlimited custom flows and components
  • In-browser developer console with CLI access