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Salesforce Cases

Create, update, and comment on Salesforce Cases. Track customer issues alongside your customer data.

A case is a customer’s question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process. Responding to cases keeps your customers happy and enhances your brand.

Use-cases

  • Search for cases using SOQL queries
  • Populate standard case fields
  • Add comments to a case to provide context for your agents

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