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Salesforce Knowledge

Find and display articles from Salesforce Knowledge before you escalate an issue to your agents.

Give your website visitors, clients, partners, and service agents the ultimate support tool. Create and manage a knowledge base with your company information, and securely share it when and where it's needed.

Use-cases

  • Search for articles using SOQL queries
  • Find a specific article by ID
  • Filter and sort the results so users see the most relevant information first
  • Trigger a flow when an article is found

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