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Zendesk Help Center

Find and display articles from Zendesk Help Center before you escalate an issue to your agents.

With Zendesk Help Center (also known as Zendesk Guide) you can build an integrated help center and community forum. Customers can resolve issues at their own pace — while reducing resolution times for agents.

Use-cases

  • Search for articles using the user's input
  • Filter results by category, section, labels, and more
  • Sort articles by by relevance or recency so your users are getting the best info first
  • Retrieve a specific article by it's ID

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